Terms and conditions
Welcome to Loren! By exploring our website or purchasing our products, you are agreeing to these Terms & Conditions. They are here to protect both you and us, so please read through. If you have questions, reach out to customer service at support@lorenworld.com.
2. Your Use of Our Site
Our site and all its content are owned by Loren. You are welcome to browse, shop, and share our site responsibly, but please do not copy or use our materials without permission.
3. Product Use
Our products are crafted for personal enjoyment. Always use them as directed, and if you have health questions, consult a medical professional. Loren cannot take responsibility for improper use.
4. Shipping Policy
We currently ship only within the United States. All shipments are discreet. Delivery time is 4 to 5 business days. Once your order has shipped, you will receive a confirmation email with tracking information. Loren is not responsible for delays caused by the carrier or unforeseen circumstances.
5. Ordering & Returns
We want you to love your purchase. If unopened, items can be returned within 30 days. For hygiene reasons, opened items are not eligible for returns, but defective items can be exchanged within 1 year. Please contact us to get started with a return at support@lorenworld.com.
6. Warranty
All Loren products come with a 1-year warranty from the date of purchase. This warranty covers manufacturing defects but does not include damages resulting from misuse, improper care, or unauthorized modifications. To request a warranty claim, please provide proof of purchase and a description of the issue to our customer support team at support@lorenworld.com.
7. Sharing Your Reviews
If you share a review or comment, you are giving Loren permission to feature it on our site and social channels. We welcome your insights but ask that they be respectful and free of inappropriate content.
8. Limitations of Liability
We work hard to ensure an enjoyable experience on our site, but Loren is not liable for damages related to site access, interruptions, or third-party content.
9. Governing Law
These Terms are governed by the laws of the State of Delaware. Any disputes will be resolved in the courts of Delaware.
10. Contact Us
If you have any questions regarding these Terms and Conditions, please contact our support team at support@lorenworld.com.
By using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.